ING pushes customers toward app as Wero replaces iDEAL
ING is increasingly directing customers without smartphones toward the use of its mobile banking app. This shift is closely linked to the introduction of Wero, the new European payment standard set to replace iDEAL.
For consumers who still rely on physical scanners or traditional bank cards for online transactions, banking is becoming more complex as a result.
While the bank maintains that this digital transition is necessary for security and innovation, criticism is mounting. Advocacy groups warn that this mandatory digitalization comes at the expense of financial inclusivity for the elderly and vulnerable groups.
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