Kifid rules against Knab, bank must reimburse €95,000 in fraud losses
A victim of bank helpdesk fraud will receive over €95,000 back from Knab after Kifid ruled that the bank could not sufficiently prove that the fraudulent transactions were correctly authenticated. The scammer managed to gain access via a fake bank employee trick and remote support software, after which five payments were made to third parties.
According to Kifid, Knab could not demonstrate that the customer had actually given consent for the transactions; the evidence provided did not meet legal requirements. Knab’s claim of gross negligence also failed because the bank could not prove which version of its terms and conditions had been agreed upon with the customer.
The ruling underscores that banks must not only detect fraud but must also be able to provide legally conclusive proof that payments have been validly authorized.